DHS Irrigation > Terms and Conditions

Welcome to DHS Irrigation Pty Ltd

These Terms and Conditions outline the rules and regulations governing the use of DHS Irrigation Pty Ltd's website and the purchase of our goods and services. By accessing or using our website, products, and services, you agree to these terms in full. If you do not accept these terms, please discontinue use of our website and services.

Company Information

DHS Irrigation Pty Ltd Operating Locations: Tzaneen, Limpopo & Somerset West, Western Cape, South Africa

For questions or assistance, please contact us at:
Email : Schoeman@dhsirrigation.com
Phone : +27 (64) 513 0167
Operational Hours : Monday – Friday, 07h00 – 17h00

Intellectual Property Rights

All intellectual property rights for materials on the DHS Irrigation website, including text, images, logos, and
designs, are owned by DHS Irrigation Pty Ltd. Users may access website content for personal use, but must
not:

Republish, redistribute, sell, or sublicense any material from the website without express written permission.
Copy or reproduce any materials except with explicit authorization from DHS Irrigation.

Use of Cookies

Our website uses cookies to enhance user experience and gather site traffic information. By continuing to use the DHS Irrigation website, you consent to our cookie policy. Cookies allow us to retrieve user details on each visit, improve functionality, and assist in analyzing website usage.

Service Offerings

DHS Irrigation provides the following services:

Topographical Surveys: Precision surveys for agricultural and landscaping projects.
Irrigation System Design and Installation: Customized irrigation and automation solutions tailored to agricultural, horticultural, and consumer projects.
Material Supply: Reliable supply of high-quality irrigation-related materials for commercial and residential projects.
Consulting Services: Expert guidance to help maximize water effciency and optimize irrigation systems for productivity.

Payment and Terms of Sale

Payment Terms: All purchases from DHS Irrigation Pty Ltd are processed on a cash basis unless
alternative financing arrangements, such as a written credit agreement, have been established.
Property Rights: Goods remain the property of DHS Irrigation until payment is completed in full.
Delivery Costs: Unless explicitly stated in a written agreement, all delivery costs are the customer’s
responsibility and will not be included in the purchase price.
Payment Methods: Accepted payment methods include EFT, credit cards, and any other options listed
on our website. For questions on payment methods or financing options, contact our support team.

Delivery Policy

Delivery Arrangements: DHS Irrigation may, at the customer’s request, arrange delivery of purchased goods. All delivery arrangements are subject to availability and may include an additional fee.
Liability During Transport: DHS Irrigation is not liable for damage to goods once they leave our premises, including damage or loss caused by third-party couriers, whether arranged by the customer or by DHS Irrigation upon request.
Delivery Locations: Our delivery personnel will attempt to deliver as close as safely possible to the designated address. For high-risk or hard-to-reach areas, delivery will be made to the closest safe location.
Acceptance of Delivery: By accepting delivery, customers take full responsibility for any risk, damage, or loss associated with the goods.

Warranty of Quality and Liability Limitations

Quality Assurance: DHS Irrigation is committed to delivering high-quality goods and services. In compliance with the Consumer Protection Act (CPA), customers are entitled to goods that are durable, safe, and free from defects when used as intended.
Liability Limitations: DHS Irrigation will not be liable for indirect, incidental, or consequential damages, including but not limited to loss of income, opportunity, or data.
Indemnity: Customers agree to indemnify and hold DHS Irrigation harmless against any claims arising
from improper use of goods.

Hyperlinking to Our Content

Approved Links: Government agencies, search engines, news organizations, and accredited businesses may link to our website without prior written approval. Other businesses and individuals interested in linking to our website must contact us at Schoeman@dhsirrigation.com
Use of DHS Irrigation Logo: Use of DHS Irrigation’s logo or artwork is restricted and requires a trademark license agreement.

Amendments to Terms

DHS Irrigation reserves the right to update or modify these Terms and Conditions at any time. Continued use of our website signifies acceptance of any updated terms.

Return policy

Return Policy

Customer Satisfaction Guarantee

DHS Irrigation is dedicated to ensuring customer satisfaction with all purchases. If you are not completely satisfied with your purchase, we are happy to consider returns, exchanges, or repairs based on the following terms and conditions:

Eligibility for Returns and Exchanges

General Return Period: Returns or exchanges must be initiated within 10 days of purchase. Items must be unused, undamaged, and in their original packaging.
Proof of Purchase: A valid receipt or tax invoice is required for any return, exchange, or refund request.
Non-Returnable Items: Special-order and custom-made items are non-returnable. Certain consumable items may also be excluded from returns for safety reasons. For clarification, please contact customer support.

Return Process for Defective or Incorrect Goods

Damaged or Incorrect Goods: If goods are defective or incorrect upon receipt, customers may return them to DHS Irrigation for inspection and assessment.
Inspection Process: Once goods are received, DHS Irrigation will inspect them to determine eligibility for replacement or refund. Goods deemed damaged due to customer misuse may be returned without
refund, at the customer's expense.
Handling Fee: For returns involving opened or slightly damaged packaging, a 15% handling fee may
apply

Buyer’s Remorse Returns

In-Store Purchases: If a customer decides to return an item due to preference (e.g., wrong size or model), it must be in its original packaging and in unused condition. DHS Irrigation may apply a 15%
handling fee for these returns.
Online Purchases: For goods purchased online, DHS Irrigation will assist with return arrangements.
Any original shipping fees may not be refunded.

Refund and Exchange Conditions

Processing Time: Refunds and exchanges are processed after inspection. Approved refunds are issued via the original payment method.
Shipping Costs: Customers are responsible for return shipping costs unless the product is found to be defective. Refunds for defective items will include initial shipping costs, if applicable.
Failure to Return Accessories: If a return is missing accessories or components, DHS Irrigation reserves the right to deduct an amount equal to the missing parts from the refund.

For questions or assistance regarding returns, exchanges, or warranty claims, please contact our customer support team at

Email: Schoeman@dhsirrigation.com
Phone: +27 (64) 513 0167